Job Title:Automotive Service ManagerLocation:2659 E Hwy 50, Clermont, FL 34711, USAJob Overview:As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle. Because of these reasons, you play a large role in building relationships with our guests. Our Service Managers have the responsibility of taking our guests through the entire repair process, keeping them informed on the status of their vehicle, and ensuring their satisfaction before they leave our facility.The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.Responsibilities include, but are not limited to:Manage office and shop personnel and daily operationsFollow and enforce all company policies and procedures as outlined in the current Employee HandbookTake necessary corrective and/or disciplinary action for employee non-complianceEnsure quality of work, attitude and performance meets or exceeds guest satisfaction goalsDirect the smooth, orderly and organized operation of the storeMaintain a personal positive attitude and positive communications at all timesDevelop estimates and work orders.Direct Service Writer's development of our guest estimates and work orders and assign work orders to the techniciansEnsure selection of quality partsEnsure target margins are achievedOpen and close stores on a daily basisPerform daily accounting closing and balancing proceduresPerform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or OperatorsEnsure all equipment is fully operational and in good working order.Ensure technicians have the resources needed to do their jobServe as the primary communications interface to the customers, before, during and after serviceGreet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respectPresent the best solution to properly repair our customer’s vehicle in a way that is easy for them to understandPossess the ability to consistently and effectively sell our services without jeopardizing honesty and integrityAct in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrityOther duties may be assigned
